Privacy Policy – HiveMoments

LEGAL

Privacy Policy

Last updated: March 20, 2026

This Privacy Policy explains how HiveMoments collects, uses, discloses, stores, and protects personal information when you use the HiveMoments website, accounts, event galleries, guest upload tools, and related services.

HiveMoments is committed to protecting your privacy and maintaining a safe, trusted platform for event hosts and guests.

In simple terms: HiveMoments helps you collect and share event memories privately, and we only use your information to make that experience work safely and reliably.

1. Overview

HiveMoments is a private event photo and media sharing service. This Privacy Policy describes how HiveMoments collects, uses, shares, stores, and protects personal information when people create accounts, manage events, upload media, visit galleries, or otherwise interact with the service.

This policy applies to the public HiveMoments website, account registration and sign-in flows, event and gallery tools, guest upload experiences, support interactions, billing-related interactions, and other product features that link to or rely on HiveMoments.

• HiveMoments processes information to provide private event sharing, gallery access, guest uploads, moderation tools, and related support functions.
• The categories of information processed may vary depending on whether you are an account holder, event organizer, guest uploader, viewer, or billing contact.

2. Information We Collect

HiveMoments collects information directly from users and from normal operation of the service. Depending on how HiveMoments is used, that may include the following categories of information:

• Account and profile information, such as name, email address, login credentials, profile settings, and account preferences.
• Event and gallery information, such as event names, descriptions, dates, invite settings, branding choices, moderation preferences, and access controls.
• Uploaded media and related metadata, such as photos, videos, captions, comments, optional display names, timestamps, file attributes, and related upload session data.
• Device, browser, network, and log information, such as IP address, browser type, device characteristics, approximate diagnostic information, pages visited, feature usage, error logs, and security events.
• Transaction and billing-related information where applicable, such as purchase type, subscription status, billing contact details, payment processor references, and limited order or renewal data. HiveMoments does not state on this page that it stores full payment card numbers unless explicitly disclosed in the checkout flow.
• Communications and support information, such as inquiries, feedback, billing questions, copyright complaints, safety reports, and related correspondence.
• Cookies, analytics, and similar technology data where applicable, including information used for necessary site functionality, performance measurement, and analytics when enabled.
• We use third-party infrastructure providers including Cloudflare (for image and video delivery) and Stripe (for payment processing). These providers may process limited personal data as necessary to perform their services.

3. How We Use Information

HiveMoments uses information to operate, maintain, improve, secure, and support the service. The ways HiveMoments uses information depend on the features being used and the role of the person interacting with the platform.

• Provide account registration, sign-in, event creation, gallery access, guest upload flows, moderation tools, downloads, and related service features.
• Manage accounts, event settings, invitations, sharing controls, and customer support requests.
• Process, store, display, organize, and deliver uploaded media so that hosts and permitted participants can use the service as intended.
• Improve product quality, troubleshoot problems, understand usage patterns, and support future service development.
• Protect HiveMoments, users, guests, and third parties through fraud prevention, abuse detection, security monitoring, and enforcement of platform rules.
• Support billing, transaction review, refund review, and related operational administration where paid features are offered.
• Comply with legal obligations, respond to lawful requests, and protect rights, safety, and legitimate business interests.

4. User Content and Media Handling

HiveMoments is designed to process and store user-uploaded media in order to operate private event galleries and related features. This includes photos, videos, captions, comments, and related content submitted by hosts and guests.

Users retain ownership of the content they upload to HiveMoments. By uploading content, you grant HiveMoments a limited, non-exclusive license to store, process, display, and distribute that content solely for the purpose of operating and improving the service.

Uploaded media may also include metadata supplied by the device, browser, or file itself. HiveMoments may use technical processing to optimize delivery, generate previews, improve performance, detect abuse, and support service functionality.

Hosts and event organizers may control certain sharing settings, including whether content is approved, visible, or downloadable. Guest uploads may be visible to event organizers and other permitted participants depending on event settings.

HiveMoments does not claim ownership of user content and does not use it for purposes unrelated to providing the service.

Content uploaded to HiveMoments is private by default but may be shared via event links or access controls configured by the event host.

We process personal data based on legitimate interest, contract fulfillment, and user consent where applicable.

5. Sharing and Disclosure

HiveMoments may share information only in limited circumstances that are reasonably necessary to operate the service, support transactions, protect users, or meet legal obligations. HiveMoments does not sell personal information.

Information may be shared with:

• Service providers, infrastructure vendors, and analytics providers that help operate HiveMoments. This includes providers responsible for hosting, content delivery, media storage, and performance optimization.
• HiveMoments uses trusted third-party infrastructure providers, including Cloudflare, for content delivery, media storage (including images, video streaming, and object storage), and performance optimization. These providers may process data on our behalf as necessary to deliver the service.
• Payment processors. Payments are processed securely through Stripe, a third-party payment processor. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to Stripe’s Privacy Policy (https://stripe.com/privacy). HiveMoments does not store full payment card details on its servers.
• When required by law, regulation, legal process, or government request.
• To enforce platform policies, investigate misuse, prevent fraud, or protect the safety and rights of users or the public.
• In connection with a merger, financing, acquisition, or sale of assets, where applicable law allows and appropriate safeguards are applied.

All third-party providers are required to handle data in accordance with applicable privacy and security standards.

6. Cookies and Similar Technologies

HiveMoments may use cookies and similar technologies to support site functionality, security, performance monitoring, and product improvements.

HiveMoments does not require guests to download an app. However, like most websites, we use cookies and similar technologies to support functionality, security, and performance.

Cookies may be used to:

• Maintain session state and enable core features of the platform
• Improve performance and reliability
• Understand general usage patterns and improve user experience

Some cookies may be set by third-party services used by HiveMoments.

Where required by applicable law, HiveMoments will provide a cookie consent mechanism. You can manage your cookie preferences through our cookie consent banner where available.

Disabling certain cookies may affect how parts of the service function.

7. Data Retention

HiveMoments retains personal information and user content for as long as reasonably necessary to operate the service, maintain event and gallery access, support users, protect the platform, and meet legal or operational obligations.

Retention periods may vary depending on the type of data, account status, event lifecycle, and applicable legal requirements.

HiveMoments may retain certain data for longer periods where necessary for legal compliance, fraud prevention, dispute resolution, or security purposes, even after an account or event is deleted.

Deletion requests are processed within a reasonable timeframe but may be subject to technical, legal, or operational constraints.

Backup systems may temporarily retain copies of data for a limited period after deletion.

8. User Choices and Privacy Requests

Depending on how you use HiveMoments, you may be able to update certain account details, manage event settings, moderate content, or remove material through the service interface. You may also contact HiveMoments with privacy-related questions or requests.

Depending on your location and applicable law, you may have rights to access, correct, delete, or request information about certain personal data. Those rights are not absolute and may be subject to verification, legal limits, operational constraints, or exceptions permitted by law.

• You may stop using a guest upload flow at any time and may ask an event host or organizer about content they control within their gallery.
• Account holders may request assistance with account information, event information, or privacy-related concerns through HiveMoments public legal contact.
• Privacy questions or requests may be sent to privacy@buildwithtfs.com.

9. Children and Minors

HiveMoments may be used for family, school, community, and event sharing that includes minors in ordinary, appropriate contexts.

HiveMoments is not directed to children under 13, and we do not knowingly collect personal information from children without appropriate consent.

Any content involving minors must be shared responsibly and in accordance with applicable laws and permissions. Content that is unsafe, exploitative, or inappropriate may be removed and reported where necessary.

Adults who create events, upload media, or manage galleries are responsible for ensuring they have appropriate permissions to share content involving minors.

10. Security

HiveMoments uses reasonable administrative, technical, and organizational safeguards intended to protect personal information and user content. Those safeguards may include access controls, monitoring, operational protections, and other measures appropriate to the nature of the service.

No internet-based service or storage environment can be guaranteed perfectly secure. Users should also help protect their information by using strong credentials, safeguarding private links, and exercising care when sharing gallery access.

• If you share a private gallery link broadly, other people may be able to view or contribute content according to the event settings in place.

11. International and Regional Notes

HiveMoments may process and store information in the United States or other jurisdictions where its service providers operate. By using HiveMoments, you understand that information may be transferred to and processed in locations outside your country of residence.

Privacy rights and legal protections may vary depending on your location. This page is intended to provide a general explanation of HiveMoments’ practices and does not replace jurisdiction-specific regulatory disclosures.

This Privacy Policy is governed by applicable laws in the United States.

12. Changes to This Policy

HiveMoments may update this Privacy Policy from time to time to reflect product changes, new features, legal developments, operational improvements, or changes in service providers or billing practices. When HiveMoments updates this policy, the posted version will replace the prior version as of the effective date shown on the page.

• Your continued use of HiveMoments after an updated policy takes effect means the updated policy will apply going forward, subject to any rights you may have under applicable law.

13. Contact

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact HiveMoments at privacy@buildwithtfs.com. For general legal policy questions, you can also reach legal@buildwithtfs.com. You may also write to:

Tradeforce Systems, LLC
Attn: Privacy
1621 Central Ave #8904
Cheyenne, WY 82001

To help HiveMoments review your request, include the account email, event link, or other identifying information relevant to your inquiry.

This policy should be read alongside our Terms of Service, Acceptable Use Policy, Content Policy, and Refund Policy.